Website Terms & Privacy
EMAIL SCAM WARNING: From time to time an email scam might arise using our domain name and sending spurious invoices as attachments. Unfortunately this is the nature of the Internet these days. Social Fabric uses secure third party servers with the latest security protocols and our providers are constantly watching for breaches. Your peace of mind is our priority and we certainly do not send invoices for unrendered services or goods. If you receive an unsolicited email purporting to originate from Social Fabric please delete the email immediately and do not under any circumstances click on the associated attachment.
As a condition of your use of this website, you warrant that:
- you are at least 18 years of age;
- you will use this website only in accordance with these Website Conditions; and
- the information you provide via this website will be accurate and complete, and will not be misleading, deceptive or likely to be misled or deceive
You may only use this website for lawful purposes. When using this website, you must not:
- impersonate any person or entity;
- make any fraudulent speculative or false enquiries or bookings;
- post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
- knowingly transmit any virus or other disabling feature to the website;
- interfere with, disrupt, or create an undue burden on the website or the associated systems;
- frame or mirror any part of the website without our written approval; or
- except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the website or cause any other person to do so.
Non-commercial use only
You may only use this website for your own personal use (which will at all times be reasonable, not abusive) or for purposes legitimately connected with purchasing our products and services.
You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.
All references to $ and dollars on this website are to Australian currency. Prices are indicative of the current store price in the store closest to the postcode you have provided. Prices available in Australia only. For in store purchases, check pricing with your nearest store prior to purchase.
Reproduction of colours on the website is as accurate as possible, but please note colours in reality can vary greatly from what is displayed on your monitor. Please request a swatch if colour matching is critical. Be aware, however, that due to variations in base cloth supply slight variation in colour is to be expected between batches. Nevertheless, Social Fabric takes all care to minimise colour variation across orders/batches and to ensure that the quality of fabric and colour is within acceptable commercial tolerances
Note that, due to popularity or interruption of supply, some items may be temporarily or permanently unavailable. From time to time it may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.
Advice and technical information
Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Social Fabric in relation to any product is given in good faith and is believed by Social Fabric to be appropriate and reliable. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Social Fabric in relation to any products supplied by Social Fabric is approximate only.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Liability of Social Fabric
Your use of this website or any information on this website is entirely at your own risk. Social Fabric makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. Social Fabric expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by Social Fabric of those internet sites, nor does Social Fabric make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites. Social Fabric expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
To the maximum extent permitted by law (including without limitation the Australian Consumer Law), Social Fabric is not liable to you or anyone else for any:
- decision, action or inaction taken in reliance on the information in, or connected with, this site;
- losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website;
- your use or misuse of this website or any information or material contained in this website;
- the loss or modification of information or material transmitted from this website;
- any defect, technical problem or virus attached to or arising from this website or the server;
- any injury or illness you or any other person sustains as a result of using this website;
- the products displayed being unavailable at any time;
- your inability to access or use the website or any material on the website;
- the loss of confidentiality in any information or material transmitted to or from the website.
This website and its contents are the property of Social Fabric and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited without the prior written permission of Social Fabric, PO Box 2121, Fortitude Valley Qld 4006, Australia.
Social Fabric and their clients own the copyright of all images on this website and related publicity. These images are protected by international copyright and other applicable laws. Please note that Social Fabric does not hesitate to act against any copyright infringement both locally and internationally. Copyright infringements include the downloading or reproduction of any of the images shown on this site without express permission.
Intellectual property and trademarks
Social Fabric is the owner or authorised user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to Social Fabric in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of Social Fabric’s intellectual property is prohibited without the prior written permission of Social Fabric, PO Box 2121, Fortitude Valley Qld 4006, Australia. Nothing contained in this website should be construed as giving you any right in or licence to any of the intellectual property on or associated with this website.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. Social Fabric makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as cannot be excluded under applicable laws. To the fullest extent permitted by law (including the Australian Consumer Law) Social Fabric, its directors, officers, employees, agents, contractors, franchisees, successors or assigns will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this web site and any other site linked to this web site.
This website may be accessed in Australia and throughout the world. Social Fabric makes no representations that the content of this web site complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site. The use of this site is governed by, construed and enforced in accordance with the laws of Queensland, Australia.
This website has been designed for use within Australia. By accessing this website you are agreeing that the Courts of Queensland, Australia will deal with any disputes which may arise between you and us, and that the laws of Queensland, Australia shall be the applicable law.
Social Fabric, is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. For more information, visit www.privacy.gov.au.
Collection and use of personal information
In order for you to access certain services and to purchase our products whether in our stores, online or over the phone, Social Fabric collects personal information that personally identifies you (“Personal Information”). Personal Information may include: (i) name, mailing and email addresses; (ii) residential address, city, state, postcode, area code, gender, age, purchase history, income, hobbies and interests (iii) products you own, model numbers, date and place of purchase. If you communicate with us by e-mail, or complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information. For example, we may request personal information from you when you:
order goods that require delivery (including goods ordered online); apply for finance; contact us for further information; participate in surveys and other types of research; enter a promotion, sweepstake, or contest hosted by Social Fabric; subscribe to our mailing list; register your details on our web site; ask for a quote to be prepared; express interest in a particular Social Fabric service; or submit a job application or résumé
Other information we may collect
For statistical purposes we collect anonymous information on web site activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). We use this data to evaluate our web site performance and to improve the content we display to you.
To evaluate the effectiveness of our online advertising (including clickthroughs from email marketing), we may use third parties to collect statistical data. No personal information is collected on these occasions.
Social Fabric uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you.
Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.
The Social Fabric website uses Google AdWords, Google Analytics, and the Google Display Network together to serve ads to you on other websites after you’ve visited our website. This practice is known as remarketing and is a tool that Google offers to businesses. If you would like to know more about the program, you can do so here. In summary, Social Fabric, along with third-party vendors, Google and DoubleClick, uses first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website.
If you would like to opt-out of receiving advertising like this from Google, you can manage these settings by visiting the Google Ads Preferences Manager. Also, Google recommends installing the Google Analytics Opt-out Browser Add-on.
How we use your information
Social Fabric uses your information to better understand your needs and provide you with better service. Social Fabric may share your Personal Information amongst Related Bodies Corporate of Social Fabric. Social Fabric also uses your Personal Information:
- to complete a transaction in store or online via our website.
- to deal with your queries or customer service issues promptly whether by email, telephone or mail. We may also keep information on your communications with our customer service representatives.
- to keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to "opt-out" from this activity at any time.
- to enhance your customer experience in store and online and help us complete your transactions faster.
- for planning, product development or research purposes.
Disclosure of personal information
We will only send Personal Information to third party organisations when:
we have your consent to share the information; we need to share your information in order to provide the product or service you have requested; we need to send your information to companies that are contracted to Social Fabric e.g. mailing houses, IT service providers, service providers (e.g. assemblers, repairers), web developers, marketing agencies, finance companies; or we are required or authorised by law to disclose the information.
Such information remains under Social Fabric’s custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure agreements.
Access and correction
You can have access to the personal information we hold about you. Should you wish to access this information, please contact our Privacy Officer on the details below. Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact our Privacy Officer if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. A $25 administration fee will be charged for the retrieval of personal information to cover our costs. No fee applies to the correction of personal information.
Third-party web sites
Links to third party web sites on www.socialfabric.com.au are provided solely as a convenience to you. If you use these links, you will leave Social Fabric's site. Social Fabric is not responsible for any of these sites, their content or their usage of your personal information.
At Social Fabric we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from receiving email Newsletters you can do so at socialfabric.com.au/unsubscribe at any time, for any reason.
Should you wish to be removed from all our mailing lists you can do so at socialfabric.com.au/opt-out.
Social Fabric is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.
Changes to this statement